Alternatively, you can also fill out the customer complaint form, sign it and send the form to the following address:


Fax: + 494066864949

Post address:

Varengold Bank AG
Große Elbstrasse 39
22767 Hamburg

Filing a complaint is free of charge.

We handle each complaint individually and deal with the facts you have described. To this end, we make necessary research. If we need more time for the reply than four (4) business days, we will give you an intermediate information.

Our guideline is to find a fair solution. We will be pleased to discuss the results with you personally or to inform you in writing. 

It is not always possible to find a satisfactory solution for you. You always have the opportunity to address your complaint to other agencies:

Federal Financial Supervisory Authority (BaFin)

Graurheindorfer Str. 108
53117 Bonn


Marie-Curie-Str. 24-28
60439 Frankfurt am Main

Tel.: +49 (0) 228 4108-0

Fax: +49 (0) 228 4108-1550





Our locations

Grosse Elbstrasse 39
22767 Hamburg

Tel.: +49 (0)40 66 86 49-0


Sofia Branch

43 Christopher Columbus Blvd. Floor 9

1592 Sofia Bulgaria

Tel.: +35 92 4144 994


PSD-2 Payment Servives Directive

You can also find our documentation pages under the following link:

Further information are available at