Customer Success Manager for corporate clients - FinTechs

Varengold Bank AG
Sofia Branch

Presence / Mobile
Fulltime
Published: 2024-04-12

WHAT YOU SHOULD KNOW ABOUT US:

Are you fascinated by modern and digital business models in the area of financial services? Have you been following the world of FinTechs or are you even a part of it? Perfect. You probably already know that we are the partner for modern banking!

We are seeking a dedicated and customer-focused individual to join our Marketplace Banking / Customer Success team. As a Customer Success Manager (m/f/d) you are responsible for our clients from FinTechs sector, such as consumer & SME lending platforms, shared mobility platforms and factoring / invoice financing providers. Your primary goal will be to actively engage with customers and provide exceptional support, guidance, and assistance for customer projects within our Lending and Banking as a Service (BaaS) offering.

You will play a vital role in ensuring our customers' success and satisfaction with our services!

YOUR RESPONSIBILITIES:

Customer Advising: Build strong relationships with customers and act as their primary point of contact for any inquiries, issues, or support needs related to our BaaS offering and Lending customers.
Credit Support: Support in the negotiation of credit increases and other changes of contractual term as well as in the conclusion of the corresponding documents (including credit facility top-ups, amendment agreements and waivers)
Project Support: Collaborate with customers to understand their specific project requirements and provide guidance on how our BaaS solutions can best meet their needs.
Issue Resolution: Proactively identify and address customer concerns or issues, working closely with internal teams to resolve them promptly.
Internal communication: Preparation of credit applications and support in the presentation of these to the internal decision-making committee
Onboarding: Actively participate in the onboarding of new clients and ensuring a smooth and efficient transition
Documentation: Regular management and updating of projects and tasks in the relevant tools (including Jira, Confluence, Asana, DocuSign)

YOUR PROFILE:

Bachelor's degree in business, finance, or a related field (or equivalent work experience).
Knowledge of lending or credit-like products (e.g. consumer/SME loans, factoring, credit funds, asset financing), ideally in a banking or FinTech environment
Fluent in Bulgarian and English, written and spoken. Other language skills such as German are advantageous.
Strong communication and interpersonal skills.
Proactive and customer-focused mindset.
Problem-solving abilities and attention to detail.
Ability to work collaboratively in a team environment.

YOUR BENEFITS:

Hybrid working model with flexible use of mobile working - you decide (from) where you work.
You enjoy 30 days of vacation per year and have 24.12. and 31.12. off all day.
Competitive remuneration package including extensive financial benefits.
Monthly Pluxee food vouchers worth 200 BGN to redeem in supermarkets and restaurants.
Flat hierarchies so that decisions can be implemented quickly and professionally.
A corporate culture that promotes personal development and combines the energy and innovation of a FinTech with the business orientation of a bank.
Always where you are - do unlimited sport throughout Bulgaria at our expense with our partner MultiSport.
Whether you come to the office by car or train - use the free parking spaces in front of the building or get a Public Transport Card subsidy from us.
We also take out supplementary insurance for medical care in hospital and for preventive check-ups.

YOUR APPLICATION:

Have we sparked your interest and the job suits you? We are happy to hear that!
Apply stating your salary expectations and your earliest possible starting date, via our online application form or by e-mail to want-to-work@varengold.de.

Let's shape the future of banking together!

Charlotte Pankow
Manager People & Culture
+49 (40) 66 86 49 127

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